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  1. Quick-Service Restaurants (QSR) in COVID-19 Times

    The pandemic has hit many quick-service restaurants hard. Although a few quick-service restaurants (QSRs) are seeing heightened demand in takeout and delivery, most other QSRs have experienced dramatic sales declines. A few restaurants have already declared bankruptcy; others report that they soon won’t be able to cover their rent and…

  2. How Restaurants Can Thrive In The New Normal

    COVID-19 has not only been a devastating public-health crisis, it has also been the restaurant industry’s greatest challenge to date. Never before have so many restaurants been forced to cease operations; some will never reopen. McKinsey estimates that, of the 650,000-plus US restaurant locations that were in business in 2019,…

  3. CX Is Key To Contactless Delivery

    Many companies are struggling to implement contactless delivery. Prioritizing the customer experience is the guiding principle that will ensure businesses implement an effective contactless operation, no matter the conditions. Here are best practices that will ensure a positive customer experience is maintained throughout contactless delivery, from order placed to goods…

  4. Transforming CX with AI

    According to the IDC Customer Experience Benchmark, 27% of companies say improving their customer intelligence and data efforts is their highest priority when it comes to customer experience.  Brands can use AI and machine learning to better understand the context around why the customer’s engagement with the brand is considered…

  5. Conquer Restaurant Summit

    The Conquer Restaurant Summit is the first virtual restaurant summit dedicated to helping restaurants create a plan to thrive in the post COVID-19 economy. It will be held 3 days, May 17-19, 2020, and will feature 20 experts. The event is organized by The Restaurant Coach. Register here.

  6. CX Mindset In Post COVID19 World

    The COVID19 Coronavirus pandemic will have a lasting impact on the state of the customer. Customers have lost loved ones, jobs, and businesses. Even when life has somewhat returned to normal, people all over the world will have a new hyper-awareness about getting sick from every day activities in the…

  7. Roblox Restaurant Tycoon 2

    If you have kids who play Roblox, let them know about Restaurant Tycoon 2, where they learn about restaurant management and customer experience while playing: Create your own restaurant and serve dishes from all over the world. Keep your customers happy by cooking delicious meals and providing the best service.…

  8. Global Survey Of CX Leaders

    A global research study by MyCustomer and Confirmit explores the requirements, responsibilities and results of CX leadership. These insights represent the most in-depth examination of customer experience leadership to date. 9 key takeaways:  Customer experience leadership is a broad church, with CX leaders coming from a wide range of different…

  9. How To Run a Takeout And Delivery Restaurant

    With on-premise restaurant operations restricted, restaurants have pivoted to run entirely through online orders, takeout, curbside pickup, and food delivery.  While off-premise dining was largely regarded as an add-on, a strategy to supplement on-premise sales, to expand a restaurant’s reach, and build rapport with a new digital customer base, off-premise…

  10. Evolution Of The American Foodie Culture

    The term “foodie” was first used in print in 1980 by New Yorker magazine’s Gael Greene. That same year, the first Whole Foods Market opened in Austin, Texas. In the Eighties, restaurants became ateliers, bistrots, and trattorias, like New York’s Mezzaluna, which opened in 1984 serving wood-fired pizzas with speck,…

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