CX Is Key To Contactless Delivery

Many companies are struggling to implement contactless delivery. Prioritizing the customer experience is the guiding principle that will ensure businesses implement an effective contactless operation, no matter the conditions.

Here are best practices that will ensure a positive customer experience is maintained throughout contactless delivery, from order placed to goods received:

  • Set expectations
  • Clear communication
  • Brand’s human side

Safety is important, of course, but contactless delivery is not just about keeping distance. It’s about showing your customers that you care both about their well-being and about providing a valuable service.

Read more at Forbes.

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