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Posts tagged with restaurant

  1. Quick-Service Restaurants (QSR) in COVID-19 Times

    The pandemic has hit many quick-service restaurants hard. Although a few quick-service restaurants (QSRs) are seeing heightened demand in takeout and delivery, most other QSRs have experienced dramatic sales declines. A few restaurants have already declared bankruptcy; others report that they soon won’t be able to cover their rent and…


  2. How Restaurants Can Thrive In The New Normal

    COVID-19 has not only been a devastating public-health crisis, it has also been the restaurant industry’s greatest challenge to date. Never before have so many restaurants been forced to cease operations; some will never reopen. McKinsey estimates that, of the 650,000-plus US restaurant locations that were in business in 2019,…


  3. Conquer Restaurant Summit

    The Conquer Restaurant Summit is the first virtual restaurant summit dedicated to helping restaurants create a plan to thrive in the post COVID-19 economy. It will be held 3 days, May 17-19, 2020, and will feature 20 experts. The event is organized by The Restaurant Coach. Register here.


  4. Roblox Restaurant Tycoon 2

    If you have kids who play Roblox, let them know about Restaurant Tycoon 2, where they learn about restaurant management and customer experience while playing: Create your own restaurant and serve dishes from all over the world. Keep your customers happy by cooking delicious meals and providing the best service.…


  5. How To Run a Takeout And Delivery Restaurant

    With on-premise restaurant operations restricted, restaurants have pivoted to run entirely through online orders, takeout, curbside pickup, and food delivery.  While off-premise dining was largely regarded as an add-on, a strategy to supplement on-premise sales, to expand a restaurant’s reach, and build rapport with a new digital customer base, off-premise…


  6. Evolution Of The American Foodie Culture

    The term “foodie” was first used in print in 1980 by New Yorker magazine’s Gael Greene. That same year, the first Whole Foods Market opened in Austin, Texas. In the Eighties, restaurants became ateliers, bistrots, and trattorias, like New York’s Mezzaluna, which opened in 1984 serving wood-fired pizzas with speck,…


  7. Tools for Growth in Your Culinary Career

    On August 12, 2019, The Talent Shop and Union Square Hospitality Group held a panel at The Hamilton Live with top restaurant chefs to discuss tools for growth in culinary careers. The event was well attended by ambitious chefs and others in restaurant industry eager to get tips form the…


  8. Four Steps To Re-Think Customer Experience In the Coronavirus Crisis

    Journey Map With the economic fallout from the coronavirus likely to be broad and durable, it’s more pressing than ever to keep your customers loyal.  Consider these 4 steps that a provide a road map to keeping customer loyalty: Determine what changes are occurring in key “Jobs to be Done”…


  9. TGIF: It’s all about the Customer Journey

    Sherif Mityas, TGI Fridays’ chief experience officer, is all about the customer journey. Regardless of where that journey starts, whether it’s via an online order on the website or the mobile app or from a customer at one of 900 locations across 60-plus countries,  it’s all about the customer…


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