Customer expectations are changing rapidly. Technology is driving different behaviors and with everyone now having access 24/7 – each interaction provides an opportunity to influence their opinions and decisions. This means we must start acting differently. We need to do more than just talk about being customer centric, we need to redefine how our businesses think about, and interact with our customers.
The art of hospitality by Danny Meyer.
Why the best CEOs invest in customer experience. Compilation video includes Steve Jobs (Apple), Richard Branson (Virgin), Jeff Bezos (Amazon), Tony Hsieh (Zappos), Gary Vaynerchuk (VaynerMedia) and Herb Kelleher (Southwest Airlines).
Warren Buffett reminds entrepreneurs to DELIGHT customers.
In this 1999 interview, over 20 years ago, Jeff Bezos, CEO of Amazon, talks about the importance of putting customer experience at the heart of your business.